Description |
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Responsibilities:
1 To manage a team of 12 Collectors
2 Provide leadership on a day-to-day basis for collections activities.
3 Continuously evaluate performance of team and analyse processes.
4 Ensure appropriate recruitment, induction, & training of Collections Team.
5 Manage on-site business evaluation, visiting existing and potential clients.
6 Ensure client reporting and liaison is controlled and managed effectively.
7 Report to the company directors on client, project, and business issues.
8 Monitor compliance with client and industry bodies criteria.
Key attributes:
1 Strong communication and influencing style and ability.
2 The ability to recognise developing situations and provide analysis & leadership.
3 Adaptability and prompt action to amend, correct, influence and carry through above average performance and results.
4 A career in credit, collections, or associated financial industries of not less than 10 years.
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